Over the last 3 weeks my life has changed a lot. Besides me loving my family even more I wanted to share with you what I learned. In the last 3 weeks I have gone to Disney World, the Hospital twice, and my youngest son threw up blood. I went to the Hospital once to get my Gall bladder removed and once because my oldest son had a seizure. So I think it is plain to see why I love my family more (especially my wife for getting us all through this), but what I learned is what goes into marketing and things that you can’t put on paper or your website. I think most of us feel that Disney and Hospitals are both big time businesses, but I want to bring light to the efforts each put into customers relations and satisfaction.
Both Hospitals (Yale and St Mary’s) from the moment we stepped into the hospitals made you feel welcome and calm. The Doctors and Nurses checked in every half and hour to every hour to make sure we were Ok and asked if they could get anything for us. They were very professional and calm, which made us feel more relaxed and gave us a feeling of trust with what they were telling us. Before we were released from either one of the Hospitals we were approached by a customer relations person that asked us how we were treated and what we thought of the service.
Disney
These guys know how to do things right. It is a place that every kid wants to go to (Marketing) and ever parent cringes at the price tag they think it is going to cost (or at least this is what I did). I don’t think any one walks away disappointed. It did cost a lot, but it was well worth it. It is AMAZING how Disney can have so many employees and they are all nice, helpful, and smile all the time. It is what I have always tried to have my shop be like. When I got off the plane in Hartford with empty pockets, I was still smiling because it was so worth it. Basically Disney names it’s price and keeps their customers happy and coming back.
I know that this is the way I would like to grow ABC Marketing. I want my business to not necessarily be the cheapest, but the best value. I want people to walk away knowing that you got a great deal and that it was well worth it. I want it to be an experience that you will want to have again with people that you want to work with again.
Please let me know what you think about any ABC services that you might have had done for you be it website development, SEO, printing, mailing, or graphics. I would like to know what you thought of the product as well as the service.
Thank you for your help
Sal Vadala
